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What is important when operating an AI chatbot
A key prerequisite for the successful use of an AI chatbot is the provision of well-structured and high-quality knowledge data. This should be cleansed of irrelevant or outdated information in advance and clearly organized to ensure precise and reliable responses to user queries.
In addition, in the context of data protection, it is particularly important to check whether and to what extent user input is transmitted to server locations outside the EU – for example in the USA. The applicable data protection regulations must be carefully observed here.
What sets us apart from other providers:
We support you with an individually tailored onboarding process when setting up your chatbot. We work with you to analyze the relevant knowledge sources and prepare them for the AI system in a structured manner.
During onboarding, we implement an automated workflow that retrieves content from sources defined by you – such as websites, menus or internal information systems – on a daily basis and provides it to the chatbot in suitable formats.
We also offer the central and automated integration of general information such as vacation dates or parent information. In this way, we ensure that your chatbot always has an up-to-date and comprehensive knowledge base.
To ensure the reliable operation of your chatbot, we use a monitoring process in which we automatically ask the chatbots various test questions and check the answers for the expected content.
Multilingualism as the key to successful communication with parents
The AI models we use have extensive multilingual capabilities and are trained in numerous languages – including German, Turkish, Arabic, Ukrainian, Russian, English and French.
Parents have the opportunity to ask questions in their native language and in their own words. The answers are provided in the desired language and can also be provided in plain language if required to facilitate understanding.
In this way, we support inclusive and accessible communication with parents – a crucial factor for the success of school collaboration in a multicultural society.
Articles and information
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